Shipping Policy

Last updated: November 2025

1. Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays). Orders placed after 3:00 PM EST will be processed the following business day. Each Tucco gift box is carefully assembled and inspected before shipment to ensure quality and presentation.

2. Limited Inventory & Pre-Order Availability

Our coffees and artisan goods are imported in small, curated batches directly from Colombia. Because of the limited nature of these collections, all orders are subject to inventory confirmation. If an item is temporarily unavailable or in transit, we will notify you within 2 business days and offer the option to:

• Hold your order until the next shipment arrives,
• Receive a replacement of equal value, or
• Request a full refund.

You may also join our Waitlist to be notified when specific gift boxes or coffees are restocked.

3. Shipping Options & Rates

We currently ship within the United States only from our fulfillment location in New Milford, New Jersey. All orders are shipped using trusted carriers such as USPS, UPS, or FedEx.

• Standard Shipping (3–5 business days) — Orders up to 4 lb: $12.95
• Standard Shipping (3–5 business days) — Orders 4.1–15 lb: $24.95
• Large Order Shipping (3–5 business days) — Orders 15.1–40 lb: $39.95

Orders exceeding 40 lb or corporate bulk orders may require a custom shipping quote. Please contact info@tuccostore.com for assistance.

4. Delivery Estimates

Delivery times are calculated once the order has shipped and may vary due to weather conditions, carrier delays, or service disruptions. We’ll notify you if we anticipate any delay beyond the estimated timeframe.

5. Tracking

Once your order ships, you’ll receive a confirmation email containing a tracking number. Please allow up to 48 hours for tracking information to update after shipment.

6. Lost or Stolen Packages

Tucco Store is not responsible for packages marked as “delivered” by the carrier. If your package is missing, please contact the carrier directly first and then email info@tuccostore.com with your order number for additional support.

7. International Orders

We currently ship within the U.S. only. If you are interested in international corporate gifting or wholesale orders, please contact us at info@tuccostore.com.

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Returns & Refunds Policy

Last updated: November 2025

1. All Sales Are Final

Each Tucco gift box is custom-packed to order and includes perishable and handcrafted items. For this reason, all sales are final, and we are unable to accept returns or exchanges, whether opened or unopened.

2. Order Changes or Cancellations

Orders can be canceled only before shipment. Once an order has been fulfilled or shipped, it cannot be modified, canceled, or refunded.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged or incorrect, please notify us at info@tuccostore.com within 48 hours of delivery. Include:

• Your order number
• Clear photos of the outer packaging
• Photos of the damaged or incorrect items

We will review your claim promptly and, if applicable, arrange a replacement or refund. Requests received after 48 hours may not be eligible for resolution.

4. Corporate or Custom Orders

Corporate and bulk gifting orders are handled directly by our team to ensure accuracy and coordination. Please contact info@tuccostore.com for custom arrangements or large-quantity shipments.