Get in Touch
Every conversation begins a story — of collaboration, craftsmanship, and shared purpose.
We’d love to hear from you — whether you’re exploring
corporate gifting opportunities, interested in collaborating, or have a question about Tucco.
Frequently Asked Questions
Can I add a personal gift message to my Tucco box?
Yes. You can add a personal message in the Order note box in your cart before checkout. We’ll print your note on a Tucco card and place it inside the gift box so your recipient receives a thoughtful, personalized experience.
Can I ship gift boxes to multiple addresses in one order?
At this time, each order can be shipped to one address. If you’d like to send Tucco boxes to multiple recipients, please place a separate order for each address, or contact us and we’ll help you find the easiest way to do it.
Can I track my order?
Yes. Once your order ships, you’ll receive an email with a tracking number. You can follow your shipment directly from that link.
I made a mistake with my order. Can I update it?
If your order hasn’t shipped yet, we can help update the shipping address or customer information. Contact us as soon as possible.
Do you offer phone customer support?
At this time, all support is handled through email (contact form), so we can assist you efficiently and keep track of your request.
Where are you located?
We are based in New Jersey, USA, with direct partnerships in Huila, Colombia.
What’s your return policy?
Because our coffee is fresh, specialty-grade, and roasted at origin, all sales are final. If your order arrives damaged or incorrect, contact us immediately and we’ll make it right.