Return & Refund Policy

Last updated: November 2025

At Tucco Store, every order is thoughtfully curated with Colombian heritage coffees and artisan products crafted in small batches. Because of the perishable and handmade nature of our items, all sales are final once shipped, except for damage or incorrect items.

1. Order Cancellations

Orders may be cancelled or modified within 24 hours of purchase or until the order has been marked as shipped — whichever occurs first. Once an order has been shipped, it cannot be cancelled, returned, or refunded.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing info@tuccostore.com with your order number and clear photos of the issue. We’ll promptly review your claim and, if applicable, offer a replacement or refund based on product availability. Requests received after 48 hours may not be eligible for resolution.

3. Non-Returnable Items

Due to health and safety regulations, we cannot accept returns or exchanges on:

• Opened or unopened coffee, tea, or food products
  
  
• Custom or corporate gift boxes
  
  
• Handmade artisan pieces with natural variations in shape, color, or finish

4. Refunds (if applicable)

Approved refunds are processed to your original payment method within 5–10 business days of approval. Shipping costs are non-refundable except in the case of our error or confirmed damage.

5. Contact

For any concerns, please reach out to us at info@tuccostore.com. We review each case individually and strive to ensure every experience reflects the care and integrity of our craft.

Thank you for supporting small-batch craftsmanship and helping us preserve Colombia’s artisanal heritage.